Terms and Conditions
Removal Van Ruislip Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Ruislip provides removal and associated services within Ruislip and surrounding areas. By placing a booking with us, you agree that you have read, understood, and accepted these Terms and Conditions. They form a contract between you and Removal Van Ruislip for the supply of services.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm, or company who requests or purchases the services from Removal Van Ruislip.
Company means Removal Van Ruislip, the provider of the removal and associated services.
Services means any removal, packing, loading, unloading, transportation, or related services provided by the Company to the Customer.
Goods means the items, furniture, personal belongings, equipment, or any other property that the Company is requested to pack, move, transport, or handle for the Customer.
Contract means the agreement between the Company and the Customer for the supply of the services, incorporating these Terms and Conditions.
Scope of Services
The Company provides domestic and light commercial removal services, including the provision of vehicles with drivers and, where agreed, additional staff for loading and unloading. The exact scope of the services, including collection and delivery addresses, scheduled dates and times, and any additional requirements, will be confirmed at the time of booking.
Any services requested by the Customer that are not expressly agreed in the booking confirmation are not included in the Contract. The Company reserves the right to decline any request that falls outside its usual operations or licensing.
Booking Process
All bookings must be made directly with the Company. When making a booking, the Customer must provide accurate and complete information, including addresses, access details, dates, times, the approximate volume or nature of the Goods, and any special handling requirements.
The Company may provide a quotation based on the information supplied by the Customer. Quotations are usually estimates and may be subject to change if the information provided is incomplete or inaccurate, or if the scope of the work changes.
A booking is only confirmed when the Company has accepted the booking and, where required, received any applicable deposit. The Company reserves the right to refuse any booking at its discretion.
The Customer must inform the Company as soon as reasonably possible of any changes to the booking, including changes to dates, times, addresses, or access conditions. Changes may result in additional charges or a need to reschedule, subject to availability.
Quotations and Pricing
Unless otherwise stated, all quotations are based on the information provided by the Customer and on normal access and parking conditions at both collection and delivery addresses.
The Company may adjust the price if any of the following occur:
The Customer requests additional services or changes the scope of work.
Access is significantly more difficult than described, for example, long carrying distances, restricted parking, or lack of lift access for upper floors.
The volume, weight, or nature of the Goods is substantially greater or more complex than described.
There are delays outside the Companys control, including waiting times arising from issues with keys, paperwork, or building access.
Any revised price will be notified to the Customer as soon as reasonably practicable.
Payments and Charges
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due either in advance or on completion of the services on the date of the move.
The Company may require a deposit to secure a booking. Deposits are usually non-refundable, except where the Company cancels the booking without an acceptable alternative offered, or where a statutory right of cancellation applies.
The Company reserves the right to refuse to start or continue the services if payment terms are not met, including non-payment of deposits or any outstanding balances.
Additional charges may apply for waiting time, extra labour, additional journeys, storage, or other services not included in the original quotation. These will be charged at the Companys current rates.
If payment is not received when due, the Company may charge interest on overdue sums at the statutory rate allowable in England and Wales, calculated daily until payment is received in full.
Cancellations and Amendments
The Customer may cancel or amend a booking by notifying the Company. The effective date of cancellation or amendment is the date on which the Company receives the Customers notice.
The following cancellation charges may apply, depending on when the Company receives notice:
If cancellation is made more than seven days before the agreed service date, any deposit may be refunded or transferred at the Companys discretion, subject to any administrative costs.
If cancellation is made between two and seven days before the agreed service date, the Company may retain part or all of the deposit, or charge up to fifty percent of the quoted price.
If cancellation is made within forty eight hours of the agreed service date, the Company may charge up to one hundred percent of the quoted price.
Charges for amendments, such as changes in date or time, will depend on availability and the extent of the changes requested. The Company does not guarantee that it will be able to accommodate all changes.
If the Company must cancel a booking due to circumstances beyond its reasonable control, it will inform the Customer as soon as practicable and may offer an alternative date or time. The Company will not be liable for any indirect losses caused by such cancellation.
Customer Responsibilities
The Customer is responsible for:
Ensuring that adequate access, parking, and any necessary permissions are available at all addresses.
Obtaining any permits, authorisations, or approvals required to park or load at the properties.
Ensuring that all Goods are properly packed, labelled, and ready for collection, unless packing services have been specifically agreed.
Notifying the Company in advance of any items requiring special handling, such as fragile, valuable, oversized, or heavy Goods.
Ensuring that no prohibited, illegal, dangerous, or hazardous items are included in the Goods.
Being present, or ensuring that an authorised representative is present, at collection and delivery locations to oversee the move and sign any necessary documentation.
The Customer must provide accurate contact details and remain contactable during the service period.
Excluded Items and Dangerous Goods
The Company will not carry or handle items that are illegal, hazardous, explosive, flammable, corrosive, or otherwise unsafe. This includes but is not limited to firearms, ammunition, gas cylinders, fuel, chemicals, solvents, paint, and pressurised containers.
The Company may also refuse to carry cash, jewellery, precious metals, important documents, or other high-value items unless specifically agreed in writing.
If such items are found amongst the Goods without the Companys knowledge or consent, the Company may remove them or return them to the Customer, and shall have no liability for loss or damage to those items. The Customer may be liable for any loss, damage, or cost arising from the inclusion of prohibited items.
Liability and Limitations
The Company will exercise reasonable care and skill in providing the services and handling the Goods. However, the Companys liability is subject to the limitations set out in this section.
The Company is not liable for loss or damage to Goods arising from:
Inadequate or improper packing by the Customer, where packing was not carried out by the Company.
Normal wear and tear, scratching, or minor marks that may occur during transportation.
Pre-existing defects or weaknesses in the Goods.
Handling of Goods against the Companys advice or where the Customer has insisted that certain items be moved despite identified risks.
Acts or omissions of the Customer or any third party not engaged by the Company.
The Companys liability, if established, for loss of or damage to Goods is limited to a reasonable cost of repair or replacement, taking into account the age, condition, and value of the Goods, and may be capped at a maximum amount per job, as notified by the Company.
The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising from or in connection with the services.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited under applicable law.
Insurance
The Company maintains insurance cover appropriate for its operations as a removal service provider. This insurance may be subject to conditions, exclusions, and limitations.
The Customer is responsible for arranging any additional insurance cover that may be required for high-value items or for cover beyond the Companys standard liability. The Customer should check their own home or business insurance policies to see whether removals are covered.
Delays and Events Beyond Control
The Company will make reasonable efforts to adhere to agreed dates and times. However, all times are estimates and may be affected by traffic, road conditions, weather, or other circumstances beyond the Companys control.
The Company is not liable for delays or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to adverse weather, road closures, accidents, breakdowns, strikes, or acts of public authorities.
In such cases, the Company will take reasonable steps to minimise disruption and will keep the Customer informed where practicable.
Waste regulations, Rubbish and Unwanted Items
The Company operates in accordance with applicable waste management and environmental regulations in the United Kingdom.
The removal and disposal of rubbish, unwanted items, or waste are not automatically included in the services unless specifically agreed as part of the booking. Where the Company agrees to remove waste or unwanted items, it will do so only in compliance with relevant waste carrier and disposal regulations.
The Customer must not ask the Company to dispose of items in a manner that breaches local or national waste laws, fly-tipping rules, or environmental standards. The Customer is responsible for any fines, penalties, or costs arising from instructions that would lead to unlawful disposal.
Where the Company collects rubbish or waste on behalf of the Customer, the Company will dispose of such items at authorised facilities and may charge additional fees based on weight, volume, type of materials, and disposal charges.
Damage to Property
The Company will take reasonable care to avoid damage to property at collection and delivery locations. However, the Customer is responsible for protecting floors, walls, and fixtures where necessary, especially in areas prone to damage.
The Company is not liable for damage caused by the movement of Goods in difficult access situations, where the Customer has requested that the Company proceed despite advice that such movement may cause damage.
Any alleged damage to property must be reported to the Company as soon as reasonably possible and, in any event, within a reasonable time after completion of the services, providing details and supporting evidence.
Complaints
If the Customer is dissatisfied with any aspect of the services, they should raise the matter with the Company at the earliest opportunity so that the Company can seek to resolve the issue.
Complaints regarding loss or damage must be made as soon as reasonably practicable after the Customer becomes aware of the issue, providing details of the items affected and the nature of the loss or damage. Delay in notifying the Company may prejudice the Companys ability to investigate and address the complaint.
Data Protection and Privacy
The Company will collect and use personal information about the Customer only to the extent necessary to provide the services, manage bookings, process payments, and handle any queries or complaints.
The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary for the performance of the Contract, for legal or regulatory purposes, or with the Customers consent.
Variation of Terms
The Company may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract. Any variations specific to an individual booking will only be effective if agreed in writing by the Company.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services.
Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
Entire Agreement
These Terms and Conditions, together with any written quotation, booking confirmation, or other written agreement between the Company and the Customer, constitute the entire agreement between the parties with respect to the services and supersede any prior understandings or arrangements.
No statement made by any representative of the Company shall be binding unless confirmed in writing as part of the Contract.